24 Hour Emergency Service
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RESPONSIVE. CUSTOMER-CENTRIC. PROFESSIONAL.
24 Hour Emergency Service. Professionalism You Can Count On. Talented & Friendly Staff.
At Door & Gate USA, we're a little different. We approach your needs with the same care and consideration you do. Whether you're a property manager, managing a luxury high rise or a facility engineer trying to keep logistics moving, we understand your needs. We get it. That's why we've been so successful. Your technicians will arrive to your job site wearing a professional uniform. Our service trucks will stock your most frequently used parts, so we're prepared for that midday emergency call for a repair (when you're about to be inspected). But our great service doesn't end with our field technicians. Our back office operations are technologically advanced, yet serve our customers with the friendliness of a neighbor giving you a helping hand and the frugality of a budget conscious controller.
Here's some statistics:
No EMERGENCY SERVICE SURCHAGES
Our customer retention rate is over 90%.
80% of our customers utilize our services 3 or 4 times per year.
35% of our customers are seen on a monthly basis for their high volume needs (they have 20 or more doors)
30 years old is the average age of the products we work on and many of them are no longer manufactured.